Contact
Book a service call
Two ways in, both of them direct. The line is answered 24/7, and most Kirkland calls booked before 11:00 get a same-day slot. If you would rather pick a time yourself, the booking page is open all night.
- Hours on site
- 8:00 am – 8:00 pm, seven days
- Phone answered
- 24/7 — out-of-hours calls are logged and slotted for the next working window
- Service call
- $89 flat. Covers the visit and the full diagnosis, and it is credited in full against an approved repair.
- Licence
- Licensed, bonded and insured. We provide our licence number to customers on request.
- Coverage
- Juanita · Houghton · Totem Lake · Bridle Trails and the wider east side
- Scope
- Sub-Zero refrigeration only — Refrigerator, Freezer, Ice Maker, Wine Cooler
Booking Pick your own slot
The booking page shows the open windows across Kirkland and takes the model number and a description of the fault while you are there. Most of these calls are narrowed to two candidates before anyone is dispatched.
- Model and serial — inside the fresh-food door, upper left of the frame
- What the unit is doing, and for how long
- Current cabinet temperatures if you have them
Crew on site 8:00 am – 8:00 pm, seven days. Line answered 24/7.
Field log
Who has already dialled this number.
The last stretch of Kirkland call-outs, described by the people who booked them.
4.9 / 5717 reviews
Freezer column in the butler pantry lost temperature over a weekend away. Dispatch logged it at eleven at night and someone came first thing. A leak at a service valve, recharged under gauges, readings written out.
Georgina H.Bridle Trails
Thirty-year-old built-in in a house we had just bought, and everyone else called it landfill. He put the sealed system under gauges, found the charge intact, and traced the warm section to a dead defrost heater.
Della W.Houghton
Ice tasted of the freezer and production dropped to almost nothing. Behind the cabinet he found a kinked supply line left by the installer, ran that stretch in copper and fitted a fresh filter. Bin refills overnight.
Odile T.Houghton